Medical Assistant (phlebotomist/front desk/medical assistant)

Table Health’s Mission and Values

• Table Health’s Mission: To engage citizens to be in control of their own health, living better, happier lives.
• Table Health’s Values: Redefining Healthcare through transparency, authenticity, and value.  

We are seeking a driven, thoughtful individual with healthcare skills to help lead in our work to transform medical care to something better.

Direct Primary Care (DPC) is a membership-based model of care that is outside the insurance model of healthcare. With this type of care, physicians can expect to have a smaller patient panel, more time with patients where they create meaningful relationships. All staff experience freedom from insurance billing stress, and have a better work/life balance. 

Skills

• Excellent communication skills - The ability to successfully exchange information/idea/emotions by speaking, writing, or using other communication applications such as email, slack, and an EHR

• Empathetic, compassionate, and willing to see and hear patients' needs - a way to connect to the emotion another person is experiencing and not the actual experience

• Clear, effective, direct, and honest written communication in SOAP note dictation

• Excellent attention to detail - the ability to achieve thoroughness and accuracy when accomplishing a task

• Ability to follow through on tasks - continue an action or task to its conclusion

• Ability to shift from one task to another with ease and calm 

• Able to perform tasks independently and confidently

• Takes initiative - the power or opportunity to act or take charge before others do and the ability to assess and initiate things independently 

• Respectful - Treating others the way you want to be treated. Being considerate and honoring the feelings, opinions, and property of others.

• Responsible - answerable, or accountable for something within one's power, control, or management

• Time management - the process of planning and exercising conscious control of time spent on specific activities, especially to increase effectiveness, efficiency, and productivity. Arrive on time for scheduled work

• A high level of emotional intelligence - the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.

• Ability to learn and efficiently use EHR and other applications in a timely manner

• Critical thinking skills to solve problems - able to identify and define the problem, generate alternative solutions, evaluate and select the best alternative, and implement the selected solution

• Takes direction from leadership 

Work Context

• Real-time interactions that take place at Table Health in Petoskey

• Ability to lift up to 25 pounds

• Ability to sit or stand for long periods of time

• Fluent in English

Job Duties

Medical Assistant Tasks

• Assist physicians with procedures and gynecologic exams, as needed.

• Perform point of service testing to include glucose, throat and nasal swabs, urine tests

• Perform medication supply inventory

• Assure patients charts are organized and up to date and all appropriate paperwork has been completed 

• Assist with Commercial Driver’s License exams 

Phlebotomist

• Perform venipunctures/draw blood on adults, children.

• Uses technology as related to specimen collection, specimen flow, and specimen referral

• Performs and records laboratory testing procedures 

• Collects payment, as needed, for charges that may accompany blood draws and tests.

• Collects DOT drug screen samples using DOT certified drug standards–will train 

• Perform Alcohol Breath Screenings using set standards–will train

• Other types of testing or duties in keeping with other job duties, including the collection of specimens for laboratory analysis and performing testing required by clients

• Administers basic first aid to patients who have fainted during puncture procedure; recognizes and requests emergent assistance when needed

• Keeps neat and maintains the specimen receiving areas, phlebotomy workstations, outpatient drawing labs

• Ensures supplies are not expired by routinely checking expiration dates and consistently checking all areas for expired supplies

• Performs product inventory for lab supplies and alternative testing supplies on a monthly basis, making sure there is no overstock or under stock of supply

Administrative Assistant

• Field phone calls - schedule appointments, enroll new patients, triage medical needs, communicate with vendors, hospitals, other offices, prospective patients, professionals. 

• Manage physician’s schedule

• Manage incoming communication in a timely and efficient manner - patient portal, mail, email, EHR 

• Greet patients

• Check out - schedule return visits, manage any patient needs

• Create, share, and display documents, charts, and protocols as needed in office space 

• Assist event coordinator with tasks related to events

• HIPAA officer, OSHA officer, COVID officer, and Safety officer for the Petoskey location (training provided)

• Manage vaccine storage and handling

Expectations

• Believe in, understand, and follow our Code of Conduct

• Believe in, understand, and follow our We Believe Statement

• Take pride in your work, your ability to take initiative, your leadership, and your performance

• Be proactive and not reactive.  Come to the table with the problem and the solution. 

• Able to figure it out, self-starter, once you know the solution, own it

• Hard worker, dedicated, seeks constant improvement

• Able to understand and believe in the Table Health mission and values

• Always think of the patient's experience

• Able to set personal and professional boundaries and ask for what you need

• No drama, gossip, or negative talk about Table Health and other staff members

• Be flexible and able to adjust to the needs of patients and providers

• Test systems and make sure the patient's experience is as meaningful, easy, and efficient as possible

• Suggest and implement things that brings Table Health closer to its mission

• Dedicated to personal and professional growth
  
  Please send cover letter and resume to inbox@tablehealthpetoskey.com