Summer Service Tune-up - Hospitality the Little Traverse Way – June 6, 2019
How do you set yourself apart from the competition? You do it with exceptional service! As summer arrives, and your staff gets ready to go, have them tune-up their service skills with this exciting, hands-on, interactive learning opportunity.
With a curriculum developed through Bill Quesing—Deliver the World’s Best Customer Experience, and Georgia Abbott of Abbott & Associates, Hospitality the Little Traverse Way provides fundamental service training applicable to all businesses. Segments include:
- Brilliant Communications
- The role empathy plays in serving your guests
- Listening skills
- Handling Stress on the Job
- Handling Guests’ Complaints
- And the Fundamentals of a smile, handshake, and good old-fashioned manners
Empower your staff to be the difference for your customers’ experiences by sending them to this low-cost training session.
The cost is just $25/person and light refreshments will be provided.
The session will be repeated on June 19 at the Genesis Center should you wish to send some staff to one session, and the rest of your staff to the other.
Pre-registration is required and should include the names, with correct spelling, of your staff members who will be attending the program.
Date and Time
Thursday Jun 6, 2019
8:30 AM - 11:00 AM EDT
June 6, 2019
Registration begins at 8:00 a.m.
Program will run from 8:30 a.m. - 11 a.m.
Location
Village at Bay Harbor Conference Center
4160 Main Street
Bay Harbor, MI
Fees/Admission
$25 per person
Website
Contact Information
Petoskey Regional Chamber of Commerce - 231.347.4150
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