HLTW- Front Line Guest Service Training (May 29, 2014)

Registration begins at 8:30 with a continental breakfast.
This training opportunity is for business owners, managers, or front-line staff to teach guest service fundamentals that have been practiced in the Little Traverse Bay region for more than 100-years. Attendees will learn the history of the hospitality culture in our region followed by a three-step process that will inspire them to elevate their service approach to something that is extraordinary...or even priceless! The training is perfect for all businesses.